Galit G.

I wish I had read these reviews before booking with Hotwire!
I think that prior reviewers summed it up. I booked a hot rate hotel, got the hotel name and immediately researched for reviews. Bad and worse reviews. Since it is non refundable I had to spend almost 2 hours trying to correct the situation, as I was NOT staying at the hotel they "matched" me with. Bottom line, they agreed to rebook me but I had to pay for a new reservation and wait for a refund from the original booking. The final rate is only $5/ night less than the hotel's website and booking directly from hotel offers free cancellation up to 24 hrs prior to stay. This was a mistake I will not make again as I will never use Hotwire!
I am sharing this in hope that it will help other travelers.