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Galina K.

Contributor Level

Total Points
83

1 Review by Galina

  • NZ Post

2/11/21

Horrible service, tracking tool says that my parcel was delivered, but I did not receive anything. I lodged an enquiry, after an "investigation" they said that it was delivered to a metal letterbox. The funny part is that we have a camera installed at the front gate, which did not record any deliveries (previous and the same day visits from our friends were recorded - so the camera is working fine). Now they tell me to lodge a claim process with an overseas sender, who actually did not do anything wrong. NZ Post should learn to own their mistakes and rectify them like a proper responsible business.

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Galina Has Earned 3 Votes

Galina K.'s review of NZ Post earned 3 Very Helpful votes

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