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In the past, I have had many problems dealing with pet care RX, especially customer service. My emails have been ignored, medications have taken 2 to 3 weeks to ship, issues with refills... when there are obvious refills available… Today, was a different story when I spoke with Caitlin :) She was very helpful, and sent a fax to our veterinarian while I was on the phone. She apologized for the issues surrounding this order, and said she would take care of it. If you had more people let Caitlin working at Petcare RX, I would be a lot more satisfied with this company! Thanks again Caitlin! You deserve a raise!
Tip for consumers:
Dealing with prescription sent in a timely matter seems to always be an issue. That is the most frustrating thing about this company.
Products used:
Dig and cat meds and supplies
Even though I did receive this product and ample time, I continue to wait on a back ordered item from 3 months ago! I continue to be told that the item is out of stock? Three months? Not very happy with this company at this time!
I just received City Lips about a week ago, and I've been using it every day. I like the texture of the lipgloss, and it feels very creamy and looks shiny on the lips. As far as noticing any difference in my lips, I can't say that I do But I will continue to use it and see what happens.
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I have contacted PetCareRx several times for wanting a particular toy for our dog. Gibbs LOVES...
It is always easy to order on PetCareRX. Friendly and good customer service. Good emails to...
Thanks for your review Gail! I am so sorry to hear about your past experiences with us. I would love to further look into this to understand what happen, if you can email me directly at mmherzai@petcarerx.com. I'm glad Caitlin was able to turn your experience around and we appreciate having you as a customer.