blue e.

August 15th I redeemed a $10 rebate from a company that uses coupons.com to process/complete the transaction. The rebate was confirmed from the company. All of the needed steps (text exchanges) was completed with coupons.com. I received a text from coupons that the $10 rebate would be deposited in my paypal account. That never happened. You cannot call them to talk to someone live using coupons.com. I completed a survey which prompted a series of emails with tech support to solve the issue still ongoing after almost 3 weeks. Coupons.com has no record of the redemption in their system. I have supplied screenshots of each step of the redemption process that includes the text messages and notification that the payments would be deposited to my papal account; that shows that the order was in their system. It is not the responsibility of the customer to supply the data for them to find the order/redemptions, it is theirs! After leaving 2 voicemail messages *******600 Qoutient Technologies/coupons.com no callback within 48 hrs as the message states. It is now one week later. No response from *******@QUOTIENT.COM email address provided for coupon.com support on the Quotient Technologies webpage…not listed on coupons.com. This is not professional and the way to treat your customers!

I was told by Perk to be patient, I have been! Today is July 4th!

June 8th I submitted the request to be credited 1200 points for a survey I completed but was not given the rewarded points. Their response told me they hope to have this resolved soon. The credits have been credited on their end and an internal company is working on the system error on their end.

June 28th I submitted a 2nd request to be credited the correct amount of points for completing a 100 point survey. Their response "We have credited your rewards. We apologize for any inconvenience. If you have any further problems, please don't hesitate to contact us. Please continue to take more surveys and enjoy rewards."

How can I "enjoy rewards" when you won't give them to me AFTER I have earned them.

I emailed July 3rd requesting that this issue be resolvedThe account online shows that I have less than 50,000 pts. With the added 1300 pts added to my acct I have more than *******. Can't redeem $50 gift card. NO RESPONSE!

Placed and order Sept 02. I called the customer service dept after 5 days when I noticed that the status was still pending. I was told that the vet approved the order that day; the product would be shipped within one day. Two days later no change to the status, I called again.

The prescription was on backorder Sept 02! I was NOT notified of this, yet my credit card was billed the same day, before my vet approved the prescription! Companies charge the credit card when the product is shipped, not before! They failed to communicate about shipping, yet the email I received from them stated, If we have any difficulties with this (the order), we will either call you or email you again. Never received any communication. In their web site it states, We do not bill customers for their order until after the products have shipped. Clearly this did not happen!
I asked them why they didnt contact me. Their response, " I am sorry for the inconvenience"; they would send the product when restocked. They had no idea when that would be.
I asked to speak to the supervisor! I was told me that he had left for the night, it was only 5 minutes before closing and they only had 3 customer service reps, two were new. I then asked to speak to the person she reports to when the manager was not available. No response.
I have been a manager for CS for 15+ years, there is always someone assigned for escalated calls such as this one. Needless to say the next day when I spoke to the manager the order was cancelled, refund to my credit card and the manager was to call my vet to explain that the order had not gone through, that another company would make another request. Still waiting to see that credit on my credit card!