I ordered 4 hair curlers 3 of which was not what I thought so I called the company and listened to the prompts for customer service to see how to return them and as soon as I clicked on the prompt it comes right up saying " no one is available to take your call, leave a message" I was not going to leave a message because I know they will never get back to you. I am saving on my snap shot the times i called and got no one on phone and going to dispute the charges on my credit card because i do not want something i can't use.