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GAETAN C.

Contributor Level

Total Points
84

1 Review by GAETAN

  • Xtralights

10/18/17

I purchased a brand new aftermarket pair of headlights through that company.

When I received them, the passenger side unit was defective out of the box (damaged light bulb lock mechanism).

When I installed them, after I received the replacement passenger side unit, I realized that the HID light kit that they sell as a package with the headlights does not fit the headlights. Those 2 products are not compatible! I gave up on the Xenon kit and I just installed the headlights with the regular halogen bulbs that came with them. At the first car-wash after the install, the driver side unit came out all foggy. Water got into it. I noticed a spot where the back plastic part and the clear front part was not properly sealed. This was clearly a manufacturing defect. I sent them an email telling that I would like to return the product.

I never got a reply, even after sending a follow up email.

I called today and the woman I got on the phone just told me that I had a 30 days period to return the product and hung up on me. There has not been 30 day between the time I received the replacement unit (09/14) part and the time I sent my complaint (08/10). I could not have installed anything before I received my replacement unit.

By the way I received an insulting text message saying "Hijo d puta imegrante" from an unknown number 10 min after called them. So, if you get insults from *******891. It's probably from them...

GAETAN Has Earned 4 Votes

Gaetan C.'s review of Xtralights earned 4 Very Helpful votes

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