gaetana m.

Hi I to have had a very bad experience with furniture village weeks ago after speaking to one of the sales people, about a mattress, stating I needed a soft mattress as I have a lot of pain in my spine and pelvis hips and groin and other joints, I already have a posturepedic mattress and its very uncomfortable, to sleep on so I don't get much sleep how ever I was looking for a myers rating two firmness was then advised that they have one for me, so I ordered a mattress and a double valentino metal bed frame from the clearance section it was reduced from £1110 to £399 both on finance, I paid my deposit went through all the paper work, I then received my mattress on the due date but no bed frame this was in the middle of august 2017, I rang to find out were the bed frame was and was asked was it not delivered yet I said no and told I'd get a call with news, I got no call so rang them back and told they would get back to me, I'v tried sleeping on the mattress I was waking up all hours in pain in the mornings I noticed my thighs were bruised and my lungs felt as if they were caving in after a week the mattress went back delivery guys agreed it was very firm, so after complaining to customer service again I was informed i only came in one rating, yet other stores have different ratings, I inquired once again about my bed frame I was assured it would be delivered by friday in that week nearly three weeks ago, all the time I've been led to believe that it would be on its way to me, I have disposed of my old bed and this frame would have taken its place when ever I call for information it's always the same they will call me the manager was sent an email days ago to contact me he hasn't bothered to do so once yesterday I called again to inquire about my bedframe, and was told it is damaged and cannot be sold, and they can not advice me further, I rang again yesterday to try and find out haw badly damaged it was as if minor I still would of excepted it, I was told I would get a call back waited all day again and guess what I still got no call from anyone let alone the manager, who was supposed to have called, this morning I rang again and told that this person would contact the ware house to get pictures of the damage which I was about to ask for, and told I would get a call before five again, so I rang again as now I have no bed in the room for emergencys for a member of family to stay, when needed, and told that no I cannot have the bed frame as it's badly damaged, I've already stated in one of myy emails to them yesterday that I find that a bit hard being a solid bed frame, not unless these men are super men, it was a breif reply and I rang back to ask about the photos, I was supposed to have recieved only to be told that they have no camera, and that my deposit will be returned I rememerd this morning wot one of the custermer person had said to me some weeks that and that was that the valantino bed frame was no longer available, but had to remind him that I have already orderd it, and it should of arrived, I was thinking of cancelling my order as I've waited weeks I said I would reorder and asked how many were left I was told that theres no more mine Is the last one, so I decided to wait, right up untill now, and have ended up with nothing except weeks of let downs and a huge dissapointments I will never order anything from this company again as they are absulutly messers and don't believe that the bed frame is damaged beyond any repair and going to be srcaped as told total waste of people's time not to mention how many calls I've had to make, were are you Mr Allum manager if your reading this, I'd like to say to you is this wot you call fair and exceptable treating your customers like this by not bothering to take the time to call them back to deal with their concerns after makeing purchases from furniture village I don't think much of you on how you handle any complaints made as clearly your just not botherd, so why are you a manager, my thoughts today were to contact the trading stanards for goods that are paid for and not being deliverd as gurenteed which I would is miss sold goods as money is being taken from the customer up front and your not seeing that the goods are being deliverd to the
Rightful owners so basically we are being stringed along, so you tell me how would you feel having to go through weeks of all this palava wasting time I dont have and letting everyone down