Gaby L.

Hi everyone, I'm here to share my experience with justfly.com. After being granted permission to take a few more days off work to be with my family whom I only see once a year, I called justfly to reschedule my airfare. I was told I had to pay almost the same amount for my one-way change as my round-trip flight cost in total once all their "fees" were added. I told the agent the price she was giving me was a bit too high and that if she could please help me find a cheaper ticket for any other time or airline. Her answer without even trying to help was simply that this was the cheapest price available. She was extremely unhelpful and so firm on her answer she didn't leave me an option but to pay. However a few days later an emergency came up for work and I had to go into the office one day before I had rescheduled my flight. I called them again because I wasn't able to make the change directly with the airline due to them being a third-party vendor. This agent however was even worse. I kept asking him about different flight times I saw available online and he kept saying that the sites were not updated and those times were unavailable. After finally settling for a flight time that didn't exactly work for me but he said was available he put me on hold to give me a price estimate. After he came back on the phone he simply informed me that there were actually zero flights available on that day and that I should call my job to tell them that I could not go in. He then went on to say thank you for calling just fly and have a good day and that was it. I am still in shock that this was the response and the agent told me to tell my job which provides me with money to feed myself and a shelter to live in. How could I possibly tell my job that I could not go in to work because there were zero flight available when I am looking online myself and seeing that there are many available flights. I cannot believe that this was done to me and that there was no care to help. This is the worst company I have ever ever booked a flight with and I will never ever book through them again.