I bought the luggage then I found it poor quality and too heavy. I returned it immediately. They replied that they don't accept my returned luggage because of not able to resell it in immaculate condition. They said I have used the luggage but how can I use it when I am still confinement. They always pushed you to reply them in 3 days or 24 hours otherwise they will send back my this flawed luggage. I really feel badly...