VRBO has the worst customer service ever, vrbo only protects the renters. You cant remove any negative reviews let alone file a claim against them due to negligence, and the fact renters don't read anything till after they book and want a refund because they were expecting more. VRBO could allow owners to review uptight, high maintenance guests and they might think before they post reviews. TERRIBLE SERVICE for what the owners pay for. VRBO is always boasting about the new and upcoming features, of course they have been saying these things for months and yet another email about giving owners more control but where are the features? VRBO is all talk and no action.