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Gabriel V.

Contributor Level

Total Points
87

1 Review by Gabriel

  • Tmart.com

7/23/16

I ordered a set of 4 hanset radios, along with a pair of scissors. I receiced the package half opened with 2 radios and scissors. The boxes where crushed, but the 2 radios seemed to be ok. I never received the other 2. Customer service said they where on their way. Shipment was marked as completed. Never received the other 2. I keep complaining and they say to send pictures of package. Package was received, opened and thrown out since I was expecting another shipment to complete my order. Now they want pictures in order to help me. Where do I get pictures of items I never received? Terrible service. Never buy from them again. As for the person supposedly helping me (Winnie) guess the name suits the company and its employees. I was scammed. Terrible customer service.

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Tmart T. – Tmart.com Rep

Dear Customer,

So sorry for the inconvenience that we have brought you.

According to your feedback, we are not sure if you have received a partial shipment or an opened package. You can check the shipment notification in your email, if you have received a partial shipment, you can keep waiting for the other package. If you only have one package in this order and your package doesn't contain everything you've ordered, then you need to offer the picture of the package so that we can get some information from it. Could you please let us know your order number so that we can check it for you?

Thank you for your understanding.

Best regeards
CS Team of Tmart.com

Gabriel Has Earned 7 Votes

Gabriel V.'s review of Tmart.com earned 7 Very Helpful votes

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