Gabriel M.

First and last time shopping on Vestiaire after having done hundreds of transactions on eBay and The Real Real with both buying and selling clothing. I ordered a total of 6 items from Vestiaire that were all listed as New With Tags. Of the 6,2 pairs of pants arrived defective with faded lines across various parts of the legs. Even though the pants had defects since they had tags Vestiaire considers them new with tags. The third item was a coat that was comically oversized vs the measurements provided in the listing because the seller listed a measurement backwards! The difference between 56cm and 65cm is huge, but not to Vestiaire. I contacted Vestiaire immediately after receiving the defective items and was asked to open a dispute and provide photo evidence which I did and then sent back to them for review. After their review I was given a refund on only one of the defective pants and was told the other matched the description. Bear in mind the description was New With Tags, NOT new with DEFECTS. In the picture I've attached you can see the faded line through the leg, that is good enough for new at Vestiaire. For the jacket that was ridiculously oversized I was told it also matched the description. In my tickets I went back and forth with Vestiaire support over 10 times showing them pictures of the damage to the pants and the discrepancy in size on the other. They refused to budge on their position and would not take the items back. I ended up opening a dispute with my credit card company over these transactions and Vestiaire told them I had never contacted them. They flat out lied to my credit card company. I literally have an 18 email chain between me and Vestiaire that I'll now have to re-open my case on to submit. As a buyer of clothes I would steer clear of this company at all costs. Their authentication process is absolutely useless and just serves to make them more money per transaction. Dealing with support is painful and replies are slow. Probably because all of their support reps have to spend their time chiming in on the many bad reviews they get as a company. I'm sure one will pop up here about how I should contact them. I did contact you, I have 18 emails between us, it was useless, there are far more secure platforms for clothing buyers and I won't be coming back. I hope others can learn from my mistakes.

I ordered a dining room table from the website and sent an email to customer service a few days later to check in on the shipping. Customer service told me that the table was out of stock at the manufacturer and that my ordered would be cancelled. I had ordered a new set of dining chairs from another site based on this table so I decided to contact the manufacturer of the table to understand when inventory would be in as I couldn't change my chair order. To my surprise the tables were in stock and with plenty of inventory. When I went back to jusmodern and checked their site, they listed the table as in stock, and available at a higher price. After calling them out on this I tried contacting customer service via email as well as phone many times and I could not get a reply. I also have no idea if my credit card is billed or not. Don't buy from these guys, they're dishonest with pricing and business practices which is too bad as they have a good selection.