I placed an order online. They charged my card when it was supposed to ship, but it never did ship out. When asked about this they said a refund wasn't necessary bc I was never charged. I sent them a picture of the charge on my bank statement and they have now decided to stop responding completely. I've sent at least 5 emails and not a single one has gotten a response in the last week. Before this issue they were responding within the day. Very unprofessional for a business to be stealing people's money and ignoring them when they want it back.