I placed an order, one product was not in stock. I requested to be contacted about any items that potentially couldn't be ordered prior to shipping. Miranda left me a message, I called back immediately and sat on hold for a half hour before leaving a message on 9/14. Finally after not hearing back from anyone I sent multiple emails and left another message on 9/16. Kyla emailed me back and assured Miranda would get back to be the next day on 9/17. I was never contacted, I informed Kyla and she said sorry someone will get back to me on monday 9/20. I had to place another order and ended up using an alternate retailer, will not be recommending this business to anyone.