Most of the negative reviews I've seen here have been from people not knowing there was a subscription fee. They state their fees literally right on the front page of the website, as well as in their registration form. If you didn't read past the "free shipping" part, that's kind of on you.
If you order things online a lot and have tons of free time to wade through each retailer's list of exceptions, this service should pay for itself several times over throughout the year. Personally, it's a little too much work for me, but I can see how it would be useful for someone else.
Hi Gabrielle,
Thanks for taking the time to share your feedback. We appreciate you sharing your experience!
Thanks,
Samantha
Customer Support Supervisor