I will be honest, since covid sometimes shipping times are slow, but this company is awsome. Ive bought welcome to night vale merch on their website maybe once or twice a year since at least 2017. Theyre shirts and mugs are awsome quality. Neither of them fade or fall apart over time as you wash them. Some shirt styles are also really really soft. Last week I had ordered two things seperately, so i thought Id reach out and ask if they could could ship them together and save packaging. They did it! They responded so fast and even refunded me the shipping on one of the orders. Its not amazon its a small company with people working really hard to do the most they can. Ive never had a bad experiance, just know sometimes shipping takes a bit lately.