I just bought a human hair wig for my wife. I am happy that when she saw the wig, she was surprised. It's a fine wig however, the color may be a little brighter than expected. I contacted the customer service, Forrest, and said I don't want refund solution but just a wig that has darker tone. Then they exchanged another same wig for me. This time the color is perfect.In addition, i was given a coupon code. Aliwigs will still be in my list in the future.