Member since January 2018
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Following up to trouble ticket #6913. I have not heard back yet. I have more people today saying they cannot access their W9. I am trying to access it myself using the exact info we supplied you to generate the 1099s and it's not working. The guy on the phone yesterday admitted this was a problem that was happening and said you guys would get back to me with a resolution. I called again today but just went to a message saying you guys are busy and it hung up.
1st year I used them, site was down half the time in January.
2nd year I used them, absolute failure. Site was crashing, nobody responding to chat, and their toll free number instantly goes to a message that says "Sorry, this mail box is full, Good bye". Maybe if you just need to submit a few 1099s, they are ok. If you need to manage records and use the system to handle W9s and mass import data, it's abissmal. Seriously poor execution from start to finish
Fast forward to 2018 and it's totally my fault for not choosing to find the time to switch away from Tax1099. So here we are again. A year later and full of new problems. This time, we issued out over 300 1099 forms this morning via email and none of our clients can open them because they messed up the passwords. I called this morning and was told I would hear back before the end of the day and its almost 5pm PST and they are closed for the day. I was told that a lot of people were calling because there was something wrong with the 1099 PDFs that they sent out. Isn't this exactly what they? The whole purpose for their existence? And they just can't get it right, or even some what "ok", and I've given them 3 years.
Next year I will hand-write my 1099s and let the USPS handle them before I let them touch anything. Absolutely pathetic at what they do.
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