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Gabe V.

Contributor Level

Total Points
84

1 Review by Gabe

  • Airlines Ticket Fare DBA of Travelopod

1/30/18

I have called Travelopod when I had solid flight to Amsterdam, I was offered a ticket beating the cost of what I found online. I was asked to stay on the phone, via link enter my credit card information and than send and OK email. I thank was told this is a reputable company, I have confirmed reservation, I can check it and call Lufthans. E-Ticket will be issued between 3-24 hours. I called back in 24 hours I was told everything is fine " Michael Clark", reservation solid, its just the weekend. I called back on Monday and being told 2x by other agent all is fine and I should get tickets soon. I called back and Michael Clark tells me my reservation is cancelled, the cost is no longer what I have agreed to... even though he assured me the previous 3 days everything is fine and all confirmed sir, I promise you. I talk to the supervisor and blames the airlines and a system glitch for the reason my reservation that is suppose to keep my flight with a certain cost (remember Jerry Seinfeld rental car episode?) I am told this will be resolved in 24 hours, in 30 minutes its. Been 24 hours, nobody called. I phoned Travelop again, Michael Clark is busy with other customers, supervisor is bust assisting other customers... so to sum up... I have made a reservation, I was promised everything is fine, I dont have a ticket and now I cant go because the cost is no longer there what I originally would have chosen over TraveloPod. Anyone out there, please dont use this service, its fake, scam and dishonest.

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Team T. – Airlines Ticket Fare DBA of Travelopod Rep

Hello Gabe V,

Sorry to hear about your unpleasant experience. It is unfortunate that things turned out this way.
We strive our best at Travelopod to ensure that our customers enjoy a great deal of service and trust from us. We treat all complaints with utmost seriousness.

Please share your reservation/reference number by emailing at feedback@travelopod.com. Please be assured that once details are received, a senior customer service representative will investigate the matter and do the due diligence to resolve the problem. Thank you!

Regards,
Team Travelopod

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