The game I have purchased tickets to was cancelled and the football club is refunding the customers but this site keeps denying my refund claim with no explanation or reasoning but only saying how unfortunate this situation is. We've seen experienced multiple weird issues with them before - like not willing to ship us the tickets or only being able to ship it 24 hours before the game.
They are untrustworthy, dodgy, their website has no way of seeing my purchase or any information about my profile and the customer service is terrible. DO NOT PAY THEM!