My mom gets this catalog. She saw a man''s jacket that she liked. I wanted to get it as a surprise for her. I attempted to order by phone, using her customer ID number (since I have never ordered anything from this company in my name and therefore had no ID number) but I was paying with my debit card. I was told by the clerk that she couldn't process my order until she talked to my mom. This would have eliminated the element of surprise. Needless to say, I ordered nothing.