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Giving you 1 star is being generous, I booked a hotel with you guys. Chose the pay when you're at the hotel option since I have a busy work schedule and pay at the hotel secures me, and I do need to pay an extra fee to pay by the hotel. But you guys charged me immediately and when I tried to cancel they said according to the "hotel's policy" you can't cancel the booking. So basically you guys are doing false advertisement, I paid for something which I didn't sign up for and now I didn't even end up going to that hotel and I have to pay for the hotel? This is a SCAM!
Funglam S.'s review of Booking.com earned 2 Very Helpful votes
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
