Ordered 12/1, contacted them twice via form on their website and got replies both times a couple days later. Maybe contacting them nicely twice helped? Order was shipped 12/11 and by good luck arrived 12/24, as it was an Xmas present. Look and feel was good. Overall happy. Knew it was a risk and played the odds. Probably would not order so close to Xmas again. There are other NFL Jersey sites out there. From what I have heard, it's always a crapshoot ordering from any of these China sites as to whether they have what you ordered, and whether you get what you ordered. Caveat Emptor... and use your credit card so you can be credited if necessary. And watch your card after for unauthorized charges, just in case!