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Elphege C.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Computers & Technology

Member since April 2021

  • Reviews

    2

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2 Reviews by Elphege

5/25/21

KOHLËR $1000CDN+ tap does not work well if you have your hot water too hot...
I had my hot water at B and it was a bit too cold, not hot enough. I turned my hot water between B and C, (A being the cooler setting), and my $1000 dollar tap stopped working. I studied the problem and I found the reason. The ceramic cartridge part of the solenoïd is so cheap that when the water is too hot, the ceramic cartridge part becomes too hot inside, breaks down and stops functioning (cheap part). $125 CDN plus shipping in Canada at least or so... and now there is perhaps a shortage of that solenoïd K-1178733 SOLENOID VALVE ASSY on the market (I wonder why?). I contacted the KOHLËR engineering dept but they were not overlaid interested in resolving that matter. They knew I was right and sent me many solenoïds. I tried again to move my water to B/C and again the new solenoïd stopped. But this time I turned my water back down to B right away and the solenoïd was working again. I found that solenoïd is used everywhere in all their touchless taps. Don't look further, just keep your water setting a bit lower and your solenoïd will keep working. I know it is a defective part that they are using but they will not change it. They make a lot of money selling their solenoïds so as your plumber. $250CDN at least each time he comes and he would not know what causes that tap to stop and will probably charge you for a new assembly each time ( more like $400CDN anyway). Good luck.
PS: When it works right it is a fantastic faucet.

Tip for consumers:
For people that can do a minimal plumbing repair

Products used:
Kitchen Faucet

Service
Value
Shipping
Returns
Quality
4/15/21

The incompatible software screwed my network totally. I couldn't use my internet anymore. All my internet things went offline. They refused to refund me. Do not touch if you have Mac Big Sur.
There customer service is so bad. They are nice but could not help. I am extremely disappointed.

Tip for consumers:
make sure it is compatible

Products used:
none

Service
Returns

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