Fritzle P.’s Reviews of FreeShipping & more

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6/20/16

Went to get charges taken off because goddamn Valorebooks.com lured me into this website, and was only able to get back three out of the five unauthorized charges that were made onto my account. No, I never signed up for a free trial, it simply said I could get my shipping charges back from Valore and asked for my Valore order information but I never even utilized it. 'Tis shady af and I'm on a college budget so of course I'm angry they are even allowed to do this. Sure the customer service was great though so the two stars are for that chick on the phone only. P.S. Valorebooks.com just lost a customer, bye.

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FreeShipping C. – FreeShipping Rep Over a year old

Hi there,

We’re so sorry to hear about your negative experience and I apologize for the time that has passed since you initially reached out. If you still feel you need assistance resolving this issue, feel free to send me an email at jbuttrick@freeshipping.com.

In the meantime, I’d love to help explain how our site works and how our members find it beneficial to their lifestyle. We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where credit card information is inserted, the offer details state that if you do not cancel your membership within your trial period, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our savings benefits.

If there is anything else I can help you with or any other questions I can answer at this time, please feel free to reach out to me at the email address above if you need assistance. I’d be happy to help you however I can. Thank you very much.

Sincerely,

The FreeShipping.com Team