Frez F.’s Reviews of Cloudmall & more

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Department Store

4/7/20

Its over 2 months since I placed an order with them, I haven't seen the items nor my money. I emailed them several times but I keep receiving the same pre'saved messages as response. Because it presaved it doesn't address your specific issues. And they don't have a contact number. So once you pay your money is gone, no way to track it. From reviews some people are lucky to have their order delivered after months but I'm still hoping I get lucky someday.

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Shine W. – Cloudmall Rep Over a year old

Hi,

Thanks for your order and we are sorry to hear that you still have not received the order yet.

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai.

We will work on answering your questions as soon as possible and are ready to help you at any time.

Best regards,
CloudMall Service Team