Bought a refurbished iphone. What a mistake. The phone never even worked. You then have to go through a process to return it. Then it will take 14 days to do anything about it Even hounding the chat service got me nowhere. I just wanted my refund for a phone that never even worked. Once they FINALLY said they would process a refund after 14 days (almost 20 days after having received a non working phone) I had to ask them how long that would take. ANOTHER 5 days. An absolute effing joke. Will never buy anything off their website again due to horrific customer service (actually cant even call it service as they provided none - having to hound them to get any results is poor business).