Freya G.

My younger sister has become obsessed with this game, and we have always been disappointed with our experiences with the mods. The first time she had an issue was when a friend of hers asked to borrow some items. She sent her items to this friend, and the friend refused to send them back. Although it is partially my sister's fault for falling for a scam, the way that the AJHQ handled this issue is completely unacceptable. They did not ban the user who stole my sister's items (even after reading an e-mail directly sent to them about this issue that they RESPONDED TO) and they would not return the items that were stolen. I know that they have a rule against returning stolen items, but I think that is ridiculous, because kids are still learning and they shouldn't have to lose all of their items because they make mistakes. Given that this is a kids' game, you'd think that they would put enough care into reviewing their reports, handing out punishments, and returning items to where they belonged like a responsible company. If you file a police report about stolen items, the police don't say "sorry, there is nothing we can do and we cannot get you your items back" and let the criminals run freely because it is their JOB to arrest criminals and help you receive your property back. Instead, the AJ mods lazily insist that there is nothing they can do and do nothing about the reports that they receive. I give kudos to people who work as moderators for kids' games because it is not an easy job to moderate these types of games, given that kids do lots of dumb things, but Animal Jam does a lazy job of this, and nobody we have reported for clearly doing something wrong has ever received any punishment. They are more worried about filtering the word "but" than actually preventing scams in the game (yes, the word "but" used to be banned). The second run-in I have had with the moderators has not yet been resolved, and I just sent in an email about it this morning. My sister was trading her items in the game when she suddenly was no longer able to and her trade was blocked. We have no idea what happened, but I did some research, and sometimes they give "trade bans" to users who use the trading system unfairly. So essentially, they gave a trade ban to my sister (who did nothing) instead of actually taking time to moderate scammers and other rude users of the game. Overall, the moderators of this game are lazy and they do not do their jobs, and rude users of the game run freely most of the time. If you are a parent and you are considering this game for your children, I don't recommend it at all. It is a shame that Club Penguin was shut down, because that game was fantastic and when I played it when I was younger, I hardly ever ran into problems. I found that the moderators were responsible and good at their jobs.