I ordered a new speaker and I received a used one. I emailed the company as soon as I received the product but no answer. After contacting them a few times they offered me a discount if I keep the used product. I refused and they told me to send the item back. I asked for return shipping as it was not my fault that I received a used product. They told me to ship it and they will refund me the shipping charges. I have sent them USPS receipt and 5 emails and they are ignoring me. I have now read the reviews and they have done the same thing to other clients.