I spent 2 and a half grand back in July 2018 thinking I could apply the points to a September 218 purchase and they told me I have no acquired points. Turns out that the guy who took my phone order back then never connected the points to my account and therfore nothing. This is after my points from another purchase expired a few years back. What a scammy mess! Seems like there's nothing they can ever do to fix the problems caused by their own inefficiencies.