Fred F.

I purchase chocolate covered strawberries from Shari's Berries a few months ago. When they arrived I was disappointed to see the strawberries were fully covered and looked nothing like the way they advertise them on their website. They are shown partially dip with a nice decoration on them with the green stem showing. I contacted the customer service by email and i got a computer generated genwric reaponse. I called the cutomer service and expressed my complaint, they apologized and offered to send another order guaranteeing me they would look exactly like they do in the picture with the stem showing. So I said okay that's great thank you very much. When the new shipment arrived it was exactly the same as before strawberries completely covered with no stem showing. I again wrote back and told them I appreciate you trying but my second order came exactly like the first order. This time the response was another order or my money back. I told that person I don't want my money back I just want satisfaction and I want what's pictured on your website that you're advertising to be sent to me. So since you've had two tries at it and still can't achieve what you're advertising you can keep your money because obviously you need it more than I do and when someone asks me about Shari's Berries I need to be totally honest and tell them the truth which will not reflect good for Shari's Berries. I will say the product is good tasting but the fact that Shari's Berries can not product what they advertise iffseta the quality... i would even mind the ourageous shipping and deliver charges if the product matched what was advertised.