We purchased several pairs of women's and men's sunglasses, one set of men's Oakleys and a custom Oakley men's sunglasses. Both priced at $300.00. They approved the return of the regular Oakleys, however, they said they never received them, we have a tracking number/confirmation from UPS. It shows that they received the item, but never refunded any of the money and we had to involve the bank. We've spent thousands with them and this is the outcome and treatment for our loyalty. Needless to say any further purchases won't be done through the Sunglass Hut. It's terrible what has become acceptable with what businesses do with our hard earned money. They didn't send back the sunglasses or issue a refund, so be careful when deciding which vendor to give your hard earned money.