Freda W.

Simpleswap Deceptive SCAM: Sadly and annoyingly they deliberately sent me the wrong tokens which made my exchange experience a nightmare, they refused to inform me what exactly they had sent and only after a period of days of my pleading with them for an explanation or resolution did I find that the tokens were incorrect and not compatible with the ERC20 I requested, they actually confirmed and knew he sent the wrong tokens but rather than say anything he simply kept me in the dark, forcing me to spend a plethora of man hours trying to establish what was actually sent and how I could retrieve my several thousand dollars' worth of tokens, after all, even after my weeks of requesting help or resolution, Simplswap refused to help me resolve the mistake they had made! I had after all made it perfectly clear as a disabled old age pensioner; I know very little about Cryptocurrency and nothing about the way they are processed, my pleas were purely for resolution to amend their mistake. They are heartless and without empathy!
I had in the past couple of weeks exchanged with them several tokens without issue until it came to Fantom which it seems has three separate address an types, Simpleswap sent my token from and to Opera Fantom which was NOT listed on their site and instead of receiving my requested ERC20 I got Opera mainet tokens. I contacted Simpleswap only to be informed "it was my fault for not checking" so I asked then what could I check when there was no indication this is what I would receive and even after I categorically proved that they had made the mistake, at which point he admitted to the mistake, he then said there was nothing he could do. In fact I had to pay someone to retrieve the tokens because after weeks of me pleading with Simpleswap they refused to offer any assistance at all and when I asked multiple times over a period of weeks for their details so I could complain and possibly take legal action he on each occasion refused point blank to provide them, I actually asked on EIGHT separate occasions. This is clearly not the behaviour one would expect from any reputable company so be warned. I also asked them on many occasions, why they don't make it clear or lable what token they would send or what could be requested but they again refused to comment, I expect they think they can avoid responsibility when they make mistakes this way.
Their refusal to be honest and transparent is grave cause for concern, they are in fact breaking many regulations which I pointed out to them in the way they conduct business and their terms are bias and one sided. I sent them a link for the "The Consumer Protection (Distance Selling) Regulations 2000" They seem to think that they don't need to comply with any regulations or the law which is clear from their terrible negative hostile and at times abusive attitude.
I was on this occasion fortunate not to lose several thousand dollars through no fault of my own so this is simply a warning to avoid at all cost this company Simpleswap which make exchanging tokens a nightmare…. I suggest you. Update your name to "Difficultswap and ensure your terms are in compliance with the actual law is my advice to you.