Fraulein S.

You really want me to share my feedback?
Your customer service is terrible.
Emails that take forever to be responded to and a phone number which doesnt work.
I ordered and paid for 2 shirts and only recieved one.
Am still awaiting a response as to where the second one is.
Despite the fact i wanted to cancel the order and get a refund due to them not arriving in time. They were needed for my friends funeral. Which is now a week ago.
This is also despite the fact that i paid 2 lots of £5 delivery for 1-2 day delivery an option which was given to me at check out. This option should not have been available to me at check out if there was no way it would have been delivered within this time frame.!
One order is showing as rejected yet money for 2 shirts and 2 lots of delivery charges still taken from my account without a proper explanation or response as to why you have taken £10 in delivery charges if you were not able to meet the delivery target made available to me at check out.
My requests to cancel order return orders have been ignored. Quite frankly your service is diabolical and unless i get my money refunded with immediate effect i shall leave this feedback everywhere.
I shall not be recommending you to anyone.
You should not be selling online unless you have adequate customer services which you do not and therefore your claim on the website saying "supeirior customer service " is nothing more than pure lies and and could quite possibly go under the trade description act given that the quote goes alongside a phone number which gives nothing but a "currently unavailable " message everytime you try call.
I have taken screenshots photos of the dropdown box with the delivery options made available to me and have kept reciepts emails etc and will now be going through paypal to claim my money back from you and am also sending all of this to trading standards.

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