Excellent experience. Purchased an exercise bike and a step from XS Sports. The step arrived promptly but because of the Covid situation the bike was delayed by the courier (no fault of XS Sports as they had dispatched it immediately). XS were most helpful in following up to ensure it got delivered. The bike was very good quality and easy to assemble, however it did develop a fault. The company sent out a replacement part and then when this didn't correct the issue did not hesitate to give a full refund. Incredibly good service and I cannot hesitate to recommend.