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Hello,
I buyed recently a cnc machine. Delivery was from uk, but after asking seller Yufekls only available in China. Seller let me pay directly with western union without ordering through DHgate. This was faster and only possibility to get the machine. After paying $400 seller would send machine. Then came the troubles, seller asked me extra fee for shipping and Baf, even when the shipping was free on DHgate. But what could I do, I already paid $400 so I payed him again. The next day seller asked money again for extra costs DHL shipping. So I payed now in total $800 instead of $400. When the cnc machine arrived in uk the seller asked again $180 for repack the machine to the Netherlands. Als DHL I must pay extra for shipping uk to the Netherlands. I refused this payment, so seller didn't send machine to me. I have at the moment no machine but payed $800. Gone away to a Chinese scammer or criminal on DHgate. The problem is I have no DHgate order number because I could only pay directly with western union. DHgate can you help me to get my money back from seller Yufekls. Western union name is Xing Jia.
P.s. In the mean time seller Yufekls closed sneaky his store on DHgate.
Frans G.'s review of DHgate earned a Very Helpful vote
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Frans,
We are saddened to hear that. We checked here and found out that seller "Yufekls" is not available anymore. However we can also try to report this to our safety team so they can check and investigate on it. Can you provide us your log in email address so that we can check your account and possible communication from you and the seller to be used as evidence.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Johniel,
DHgate