Frans E.

On 27 January 2018 I ordered and paid for a softbox.
I never received this order (# 8130).
There has been a lot of mail contact about this.
But I still have not received anything.
I will not go into detail too much.
This is an overview of some mails I have gotten from you after 4 May 2018

4 mei 2018.
Thanks for your email, Hope you're doing great. We extremely apologize for the inconvenience you have had so far, But it seems like your order has unfortunately been lost during transit and our company tried its best to make this shipment possible but unfortunately we couldn't get it recovered, Now the company has decided to reship its replacement on fast track basis. Don't worry we are preparing the reshipment of your lost order. We highly appreciate your cooperation. All we need is your approval to let us go ahead for a replacement for free of cost and that to of fast track basis.
16 mei 2018.
Thanks for your email, Hope you're doing great. We extremely apologize for the inconvenience. Thanks for getting back to us, We have received your approval for the respective replacement, The request against your replacement has been forwarded to the concerned department. We will get back to you shortly with the tracking info once your respective order gets processed. But i would humbly like to let you know that the order processing takes at least 48-72 hours then it ships from our destination. It should entirely take at least 2 -3 weeks to be at your door
16 juni 2018.
Thanks for your email, Hope you're doing well. Please wait for few more days and your order will arrive shortly. Meanwhile let me check the status of your order also
9 juli 2018.
Thanks for your email, Hope you're doing well. Your complain has been forwarded to concerned department and you will get response regarding your query within next 48 hours.
Then nothing heard again.

Later I got back all the mails with the message: Address not found.

I still have not received my package!

September 22,2018. Meanwhile, in the last 4 weeks, I have sent the above message 3 times every week via the website under "Contact". No response at all!

I also put it on Facebook many times in a DM. No reaction.