Frank T.

Booked a Lyft ride and had it confirmed and billed for next morning pick up. It turned out to be no show, no call, no notice from lyft.
Lyft books appointment even though it has bo drivers!

Uber on the other hand was honest said it had no drivers in the area
End result we missed our flight due to Boston due to Lyfts lying deceitful practice for a very important medical emergency back at home

I've been with this company for 15 years, now my biz phone lines down for weeks and they don't answer the phone nor return inquiry.
Chat has been taken down
Never had issues before but for my company, this is a serious problem, no phone line no customers.

Looking at competitors as we speak, any suggestions would be helpful