I ordered a windbreaker with my grandson's school information, jersey number and name. However the logo was not for the intended sport. It turned out it apparently was my mistake. Customer service responded to my inquiry within 24 hours per email. They offered to process the intended article and send it to me. I had to reorder it (with the proper logo) and then they reimbursed me for the reorder. I find this an exceptional response and I'm very pleased. The purchased product was as described and good quality also.