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FRANK M.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Real Estate

Member since May 2020

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Review Distribution

1 Review by FRANK

5/29/20

I HAVE NOT HAD ONE SINGLE PERSON REPLYING TO ME REGARDING MY ROOM RENTALS... EASYROOMATE WAS BETTER

seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback, Frank.

We are sorry to hear that no one has replied to your messages.

First, I would like to clarify that we have only changed our name from EasyRoommate to Roomgo. Our services, management, and integrity all remain exactly the same.

Frank, we totally understand how frustrating it must be to not receive any replies from other users. Unfortunately, sometimes it can take some time to get replies because some members do not log in on a daily basis or do not respond to messages they are not interested in.

However, be assured that we try everything to contact these members and inform them of the receipt of your message. Indeed, we send them multiple emails requesting them to reply to you. Moreover, we deactivate their accounts if they have been inactive for longer than 14 days.

Further, please note that the rental market has taken a hit since the start of the Coronavirus pandemic. Potential tenants and especially international students are now very hesitant to move out. As a result, rental demands have witnessed a remarkable drop in recent months.

Please feel free to contact us on team@roomgo.co.uk and we would be more than happy to help you and provide you with some useful tips that will help improve your experience on the website.

We are looking forward to hearing from you.

The Roomgo CS Team.

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