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Finally received the order of 4/16/20 on 6/8/20. Instructions for thermometer use are in Chinese only. Temperature reading in Celsius requires using a formula to convert to Fahrenheit. First 2 masks that I tried came apart----elastic straps need to be resewn! Amazing that they can remain in business. Luckily, this experience only cost $32.61. My bad for not checking Rosegal out before deciding to place an order.
Ordered protective face masks and a fever thermometer on April 16,2020. My credit card was immediately charged and I expected to receive the items in a timely period. Tracking info was pending & eventually discovered the items were being shipped from China... delivery expected in mid to late May! Very deceptive business practices! Requested a refund which Rosegal refused to do. My error for not checking this website prior to ordering. One and done with Rosegal. UPDATE 5/11/20---25 days since ordered. Delivery still Pending. Called the company to request their business address----They refused to give the address!
Frank M.'s review of Rosegal earned 3 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Frankļ¼
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service