A few weeks before Christmas I ordered some decorative Christmas pillows from Collections Etc. When they arrived, the pillows were completely flat. They were packaged and sent without a shipping and return label. I returned them at my expense. I received a response saying that the pillows were sent by mistake and the shipping label was probably put in someone's order. Yeah, right! Dry that one out and you can fertilize the lawn with it! PROFIT OVER CUSTOMER CUSTOMER SERVICE.