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Frank M.

Contributor Level

Total Points
83

1 Review by Frank

  • Vitamin Shoppe

4/27/16

April 23,2016
Attn: Customer Relations.

On April 22 at The Vitamin Shoppe located at 2205 N. Federal Hwy, Ft. Lauderdale ******* I purchased two items totaling $50.98. This morning, April 23rd upon a review of my checking account, I found two pending charges for the exact same price of $50.98. The Vitamin Shoppe must have accidentally charged my account twice. No big deal... let me give them a phone call and try to rectify it or ask if I need to bring in a copy of my bank statement. When I explained the dilemma to Ike the manager on shift, his response was "That's impossible, we can't double charge". In response, I suggested I bring in a copy of my bank statement showing the two pending transactions with two different transaction numbers from The Vitamin Shoppe. He told me there's no need for that because there's nothing he can do to help me. Not once during our conversation did he ask for my name and information to at least look up my transaction. He suggested I call my bank and attempt to resolve it with them, at which I then stated " this is why I shop with Amazon.com because they would have looked up the transaction, verified the situation and resolved it... making my shopping experience a smooth, happy experience. Ike then became upset, argumentative and interruptive. I expressed my dissatisfaction with his behavior towards me as a customer and this will all go into my review of my shopping experience at their store, plus I'm going to use his behavior when I call The Vitamin Shoppe corporate office. Ike hung up the phone on me. Hmmm... The Vitamin Shoppe charges me twice (accidentally) and owes me $50.98 and then I receive abusive attitude from the manager on duty and he hangs up on me. How interesting is that? If I had a problem with a transaction with Amazon.com, they'd have been apologetic and extremely cooperative with me, thus making me feel as if I am a valued customer. Upon contacting The Vitamin Shoppe customer service, I spoke with a representative named Elley and explained my experience thus far. I was calm, but obviously a very dissatisfied customer. She apologized for my experience and told me I would receive a call from corporate on Monday as they are not in the office during the weekend.
I do expect to be refunded the mistaken transaction funds, but I sincerely hope the manager Ike receives some sort of disciplinary action and training in customer relations.
An apology would be a good start.
I will be holding off from submitting my review pending the outcome of our investigation...

April 27,2016...
It is now 5 days after my purchase at The Vitamin Shoppe and 4 days since I initiated my complaint with customer service at The Vitamin Shoppe. I did not receive a call from corporate Vitamin Shoppe in regards to my financial issue nor the abusive treatment from Ike the local manager.
I instead initiated a call regarding both issues and was told my funds will be refunded. In regards to Ike and his abusive customer relations skills... well, I haven't been contacted by anyone from The Vitamin Shoppe which is indicative of a much bigger problem at The Vitamin Shoppe.
The Vitamin Shoppe clearly does not care about their customers. This is why their employees are completely unskilled in customer relations. Hence, this is why I do the majority of my shopping (spending my hard earned money) at Amazon.com... a company which clearly has a complete training department on customer relations. Amazon has the exact same products for $9 less with 2 day delivery which will be subscribed to for a very pleasurable monthly delivery.
Thank You Ike. Thank you Vitamin Shoppe for a very long drawn out disastrous $50 shopping experience.

Yours truly...
An educated consumer.

Frank Has Earned 3 Votes

Frank M.'s review of Vitamin Shoppe earned 3 Very Helpful votes

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