Franklin W.

Back in December, 2015, I decided to have my wifes 60th birthday celebration on July 17,2016 in Myrtle Beach, SC. I wanted to find an accommodation with 3 bedrooms so that my son and his wife and my daughter and husband and my wife and I could be under one roof. I had a good experience with Airbnb in September 2015, so I got on the site. I located a 3 bedroom suite at Mar Vista Resort in Myrtle Beach and I reserved the suite with my credit card for July 15 18,2016.
As of the 1st of June 2016, Id heard nothing from the host Sean Michael (VAWAY). I sent a message to Airbnb and later I received a short message from Sean stating that everything was okay and I would get check-in instructions soon.
During the week of our trip, I sent a message every day to the host, Sean Michael and he gave me the same response, the check-in information is coming. On Thursday, the day before leaving, I pressed the issue and got Tonya, CSR Manager of Airbnb involved.
Finally, I got a call from Sean Michael and he informed me that the property at the Mar Vista resort had been double booked. If the property was double booked, how did I get pushed out and the other person was given the suite at Mar Vista. So, Sean Michael offered me a 2 bedroom suite in Cherry Grove. We needed 3 bedrooms not 2 so this would not work for us. Then he said, my party would have to leave to a larger five bedroom suite in Cherry Grove for the next two nights. I did not like his proposal so I contacted Airbnb again. I later got a call from Sean Michael and he was upset and suggested that it was my fault that I did not have a place to stay in Myrtle Beach.
Soon it was obvious that we would not get help from Sean Michael or Airbnb. So, we had no choice but to search on our own to find a place. Finally, we found 3 separate rooms at Embassy Suites which increased my cost by over $2,000 because of last minute planning and searching for a room.
I am very disappointed with Airbnb and very disappointed with Sean Michael (VAWAY).