The whole process of ordering through to installation was simple and painless (useful and easy to use web site too). Good service throughout. The installation went fine and the booster is working as well as can be expected. Unfortunately we discovered that the O2 signal is very poor in this area (the other networks are pretty good) because there are no O2 masts anywhere near here, so we have only got one or two bars of O2 signal with the booster. Before we had no signal at all in the house so I am quite pleased that we now have just enough signal to make calls and receive texts.