I did a Google image search of a rug they were advertising. It turns out it's a product handled and sold by Wayfair. So Kaylee and Tepid are ripping off photos of merchandise being sold by other companies, taking your money, and sending you cheap knock-off crap replicas of what you think you'll be getting. Forget about getting a fair refund. They only offer 30%, plus it will cost you more than the product is worth in shipping to send it back to them, which you'd have to do to get your 30% refund for a fake piece of crap. DO NOT BUY FROM THIS COMPANY UNDER ANY CIRCUMSTANCES. I was lucky they sent me something. A lot of people pay and get nothing. SO BUYER BEWARE! By the way, I did read buyers' comments and all were positive, so I'm guessing they write their own reviews, as well. I've included photos for comparison. The thick plush beautifully coloured rug on the right is what they advertised. The photo on the left if what they sent. A thin blanket like item that looks nothing like what was advertised because its cheap crap they imitated.