Neosmart is a completely fraudulent company. The will promise you in their numerous support files and their advertising that their software can fix your issues. I my case their software did nothing so I contacted technical support and they refused to help me saying they have no record of my purchase. I provided them all of the details including my credit card statement but they still refused. If you notice there is no office or address on their website. There is only a helpline phone number which informs you to contact them at the same web address as the technical support. You can not talk with anyone. I suspect the sales support and the tech support are the same employees. This is a scam. They know that your credit card company will void the payment. And being the amount is small no one will come after them.