Frank C.

I strongly recommend people to NOT use this service:
Many people promote TransferWise Borderless Account so I tried it out
My account was deactivated after I provided all documents for verification. This happened before I even had the chance to use the account. I received the e-mails "We've confirmed your identity - We'd love your feedback" and "We've confirmed your address - We'd love your feedback" and then when I try to login I see:
"Sorry, your account is deactivated. If you believe this is a mistake, please contact customer support at appeals"
I contacted appeals and this was the answer:"Hi We have reviewed your appeal and we have taken the decision not to reactivate your account"
I literary did nothing illegal, nothing wrong or against their T&C or anything that could have resulted in account deactivation. I emailed support believing that it was due to some mistake. Support replied that they do not have information why my account is deactivated, gave me the list of general reasons for accounts deactivation (none of them applicable in my case) and that I should contact Appeals department which I did. Appeals department replied that decision is final and my account is permanently deactivated. After few more exchanged emails I still did not receive answer why they deactivated my account.
Also I read online from others that some had account deactivated while they were still holding their funds! I am so glad that is not my situation.
They are not to be trusted if this is the way they behave.
AVOID THIS COMPANY
ZERO SUPPORT WHEN THEY MAKE A MISTAKE.
Don't trust these people - there's plenty other money transfer apps,,, Don't risk it with these people. Instead use REVOLUT