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Frank A.

  • 2 Reviews
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Baby & Kids, Health, Society

Member since January 2015

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    296

Review Distribution

2 Reviews by Frank

8/3/17

I wish I had come to this site and read some of the reviews before getting enticed by a "special" discount on their one-year premium membership.
Profiles do not seem to be real; no response to inquiries.
Realized after the first week that it was a scam and tried to get a refund; was told they have a "no refund" policy... Offered to allow them to deduct the full, regular 1-month rate and refund the balance... No deal.
Bottom line... Find yourself a reputable business and stay far away from care.com.

1/6/15

The ATV purchased was the APACHE MINI ELECTRIC - 350watt. According to the information on SolidATVs website, "The ATVs are completely assembled in the factory and fully tested. Wheels and handle bars are removed after testing."

With the exception of the handle bars being removed, there is no way in the world that this vehicle could have been completely assembled and fully tested at the factory.

First off, the wheels were actually on (which could have been a good thing) but the front ones were unmovable. Also there were other parts and hardware (some neatly packaged, some loose in the shipping crate) that were not listed nor mentioned in the directions, which, by the way, were totally useless anyway.

I called the company, during what should have been normal business hours, but only could get their voice-mail. I left a message, indicating the issues and asked for assistance. I followed up with two emails (one sent using their web-form and one sent directly to their "info" email address). No replies.

With Christmas only a few days away, I hired a professional mechanical engineer to try to assemble the vehicle. The frame was so poorly constructed that he had to disassemble almost everything and manually realign many areas of the frame to get all the parts to mesh with another, including the wheels.

There is literally no way in the world that this vehicle could have been completely assembled and factory tested!

In addition, the welds were so badly done, on several exposed areas of the frame that there were dangerous protrusions and sharp edges, one of which needed to be hack-sawed off and the others filed down and wrapped in tape to ensure their safety.

I attempted to contact SolidATVs.com the next day (during normal business hours) and once again was sent to their voice-mail. I followed up with an email expressing my dissatisfaction with the product, noting that it was at best a factory second, and not at all a new, fully functional vehicle. I requested a refund of about 30% of the purchase price to at least cover the money I paid to have a professional address the defects and get the product operational. And, just like my previous attempts to contact the company for assistance, this correspondence was ignored.

I very highly recommend that, if you are considering purchasing a product from this company, you look elsewhere.

Frank Has Earned 8 Votes

Frank A.'s review of Care.com earned 7 Very Helpful votes

Frank A.'s review of Solid ATVs earned a Very Helpful vote

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