Having bought one pair of shoes that fit well, I ordered another that did not fit well. As a disabled veteran I don't have access to a printer, but many good companies have mailed me a return label to facilitate the process. Adidas will not. They say, "Take it to a local store." But there is no Adidas store in Fresno. Their customer service sucks, and is NOT "open 24/7." RUN AWAY! (In your Nikes.)